All Queries about Delivery
I have just purchased a product from your website, when will I receive it?
If an order is placed before 11 am on a weekday the item will be dispatched from our workshop the same day, unless it is a bespoke order with upgrade kits that are not in stock and needs to be ordered from our suppliers. You will be notified if by email if this is the case. Orders placed after 11 am will be dispatched the following working day. We use DPD's fully tracked service, so unless there are any delays with DPD you will receive your device within 1-3 business days after it has been dispatched.
My package was damaged upon arrival. What do I do?
Customer is obliged to inspect the delivery in presence of the courier or within receiving the product from Collection Point. If the package or its content arrives damaged or opened, please reject the package and ask the courier to take it back to sender. The courier will then sign a protocol which states the package has been delivered damaged and is being returned. Please email us and inform us that the package is being returned due to damage upon arrival. Please remember to include your Purchase ID along with detailed photographs of the packaging and the damage.
Once the package has been received by us in our warehouse will inspect the item and offer a replacement or refund.
It has been 5 days since I placed my order but I have not yet received the product. Can you please let me know where it is and when I will receive it?
If you are unable to track your package using the tracking number provided in your order confirmation email or the tracking information has still not been updated since dispatch, please contact us and we will raise a claim with DPD on your behalf.
How much does the shipping cost?
We offer free fast shipping to all UK mainland addresses, however oversize large parcels to Northern Ireland or the Scottish Highlands and Islands may incur additional charges.
If I buy a product now can I collect it in person today?
We do not offer personal collection. All purchased items will be sent via tracked with signature delivery services.
I was not at home when my package was attempted delivered, what happens now?
DPD will leave you an attempted delivery note with the current location of your parcel and how to get it. The driver may have taken it back to your nearest DPD depot, delivered it to your Collection Point, or left it with a neighbour.
If your device has been returned to us, we will inform you, however we will not be able to cover the cost of a second delivery.